Customer Service isn’t dead

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I have spent my life in customer service oriented jobs….. waitress, bartender, flight attendant, retail, longarm quilter….. I love working with people and always have.  I think it is safe to say that I am a customer service snob.   I love when I get service above and beyond  what is expected… sadly, it doesn’t happen very often.  I am thrilled to say that customer service, above and beyond, isn’t dead.  Enter Maddie Kertay of Spool.

I needed some fabric for a particular quilt and was perusing their website.  I found what I was looking for but was having trouble finding a suitable background fabric.    Maddie went above and beyond spending  the time to take pictures of 6 different fabrics and emailed back and forth till we got it narrowed down.  After she took the time to find out what my project was for, gave me her suggestion for the perfect background.  I finalized my decision….ordering both of the fabrics.  The next day I get a shipping notification.

My faith is restored ….. there are places where you can get good customer service and not just a begrudging hello when you walk in the door.  I am not a huge fan of shopping for my fabric online as I like to put my hands on it but Maddie made the experience wonderful!  Thank you from a certified customer service snob!!!

Happy Quilting

Lisa

Feeling like Friday

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I guess since my kids have off tomorrow, today feels like Friday.  I am not ready for Friday… too much that still needs  to get done and this wacky weather has thrown me for a loop.  I am a total warm weather gal and the teaser we had over the weekend was just that…. a teaser.  Oh where, oh where is my warm weather now, oh where, oh where did it go…….

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dreaming of a vacation about now!

Happy Quilting

Lisa

MQX 2014 Part 3

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My Divide and Design class is always one that f ills up.  This is great because I encourage people to walk around and see what everyone else is drawing.  It still amazes me how different everyone’s quilt top turns out.  Here are some pictures from class.

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I am teaching this class at HMQS in Salt Lake City , Friday May 9th … come join the fun

 

Happy Quilting

Lisa

MQX Part 2…

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One of my favorite classes to teach is Mastering the Mini, Wholecloth that is!  Someone told me that these Mini’s are like potato chips… you can’t just have one.  They are so much fun to design and quilt.  Here are some pictures from my class at MQX.. if you can’t make a class, the Mastering the Mini Classroom in a Bag is the next best thing…

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Each person totally grasped the concept and hit it out of the park.  There are still spots open at HMQS in Salt Lake City if you are interested in learning this fun technique.

Happy Quilting

Lisa

Home from MQX East!

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All I can say is WOW!  I love this show… if you have never been…. you need to go.  The venue is great!  Janet Lee and Mary are wonderful.  I so enjoy teaching there and plan to go back next year!!!

To all of my students….. thank you for making it such a wonderful experience.  I am so lucky I get to do what I love to do… it doesn’t seem like work.  The best is when I see that you, the student, gets it!

One of my new classes was Fast and Fun Feathers…. this is where you get to experiment and find YOUR feather.  Here are some pictures from that class.

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One of my students emailed me after….

I wanted to tell you again how much I enjoyed your class on feathers this past week at MQX. A technique that has been baffling me for two years now became much clearer and I will be putting my new found knowledge to use as soon as I can get some practice fabric on the frame, in the meantime I will continue to doodle doodle doodle. Thanks again and I hope to catch up with you again someday at a show for more classes.

I love getting emails about your experience in my classes….

More on the other classes tomorrow.

 

Happy Quilting

Lisa

Sunny Saturday!!!

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Today came with a beautiful round yellow thing in the sky…. I believe it is called the sun.  It is amazing how this round sphere affects the mood but boy when it is out… I am productive and in a great mood.

These are the last couple of days to receive 15% off my new Mastering the Mini DVD…. don’t miss out.  Sale ended on Monday. If you’d like me to deliver it to MQX use MQX at checkout and it will remove shipping costs.

On tap for today…. working on finalizing my Gettin in the Groove Handout.  I find that I redo or tweak things after each class… I finished the sample the other day…

Getting in the Groove sampleI will also hopefully finish putting together the kits for my Fast and Fun Feathers class… if you aren’t familiar with this class, it is a beginner class for  finding YOUR feather.  We all have different styles and in this class I teach 5 different feathers and help you develop your own style.  Lots of fun.  There is still room in my class on Thursday morning from 8-10am .  Come join the fun.  http://www.mqxshow.com/MQX/East/Classes/2014Faculty/LisaCalle/index.cfm

Yesterday I made a road trip to Olde City Quilts after I picked up my new DVD, Mastering the Mini, at the disk makers.  I love Rob and Judy!  I made a small purchase… not sure what  I will do with it but I think after  MQX I will need a sewing day.

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My next fabric purchase is going to be from Spool,  I fell in love with Sunnyside by Kate Spain.  I will make my first modern quilt from this line… just need to find the perfect background fabric… but Maddie is on it for me.  :)

Well, off to finish up some work before I spend the day “laxing” with Brody and Noah…. (that kid speak for lacrosse)

Happy Quilting!

Lisa