I have spent my life in customer service oriented jobs….. waitress, bartender, flight attendant, retail, longarm quilter….. I love working with people and always have. I think it is safe to say that I am a customer service snob. I love when I get service above and beyond what is expected… sadly, it doesn’t happen very often. I am thrilled to say that customer service, above and beyond, isn’t dead. Enter Maddie Kertay of Spool.
I needed some fabric for a particular quilt and was perusing their website. I found what I was looking for but was having trouble finding a suitable background fabric. Maddie went above and beyond spending the time to take pictures of 6 different fabrics and emailed back and forth till we got it narrowed down. After she took the time to find out what my project was for, gave me her suggestion for the perfect background. I finalized my decision….ordering both of the fabrics. The next day I get a shipping notification.
My faith is restored ….. there are places where you can get good customer service and not just a begrudging hello when you walk in the door. I am not a huge fan of shopping for my fabric online as I like to put my hands on it but Maddie made the experience wonderful! Thank you from a certified customer service snob!!!
I guess since my kids have off tomorrow, today feels like Friday. I am not ready for Friday… too much that still needs to get done and this wacky weather has thrown me for a loop. I am a total warm weather gal and the teaser we had over the weekend was just that…. a teaser. Oh where, oh where is my warm weather now, oh where, oh where did it go…….
dreaming of a vacation about now!
Today came with a beautiful round yellow thing in the sky…. I believe it is called the sun. It is amazing how this round sphere affects the mood but boy when it is out… I am productive and in a great mood.
These are the last couple of days to receive 15% off my new Mastering the Mini DVD…. don’t miss out. Sale ended on Monday. If you’d like me to deliver it to MQX use MQX at checkout and it will remove shipping costs.
On tap for today…. working on finalizing my Gettin in the Groove Handout. I find that I redo or tweak things after each class… I finished the sample the other day…
I will also hopefully finish putting together the kits for my Fast and Fun Feathers class… if you aren’t familiar with this class, it is a beginner class for finding YOUR feather. We all have different styles and in this class I teach 5 different feathers and help you develop your own style. Lots of fun. There is still room in my class on Thursday morning from 8-10am . Come join the fun. http://www.mqxshow.com/MQX/East/Classes/2014Faculty/LisaCalle/index.cfm
Yesterday I made a road trip to Olde City Quilts after I picked up my new DVD, Mastering the Mini, at the disk makers. I love Rob and Judy! I made a small purchase… not sure what I will do with it but I think after MQX I will need a sewing day.
My next fabric purchase is going to be from Spool, I fell in love with Sunnyside by Kate Spain. I will make my first modern quilt from this line… just need to find the perfect background fabric… but Maddie is on it for me. :)
Well, off to finish up some work before I spend the day “laxing” with Brody and Noah…. (that kid speak for lacrosse)
It looks like the Mastering the Mini DVD’s will be done today!!!! Now I need to find the time to go to NJ and get them. Hoping to be busy getting all of your preorders ready to ship on Monday.