What is a business without good communication? There is none. How vital is communication with our customers? It’s pretty darn vital. I know that when I was quilting for customers, I composed an intake sheet that allowed me to notate information regarding each client and specifics on what they wanted on their quilt. Why was this so important? Well, hello I am no super hero when it comes to retaining every single word my customer shared with during consultation. I could review my notes and realized “I completely forget she had mentioned this, or requested that”. We all have good intentions of listening closely to the wants and needs of our customers but can we rely on mentally keeping every detail tucked away in our heads…not this girl.
I rely on contacting with people via email, rather than connecting with them by phone. This is not something I am proud of, it is definitely an area I am trying to improve upon. As I picked up the phone recently I became extremely aware of how significant that voice to voice connection is to both the customer and myself. Those receiving my call were pleasantly surprised I had reached out to them. And when I am the one answering the call my clients cannot believe it’s actually “me” fielding calls and not an employee. Yep folks believe it or not it’s just little old me in my studio now that my red-headed assistant got a new job. Yeah and boo all at the same time…
Bottom line–hearing someones voice, the tone in which they are speaking and having the capability to exchange words “VERBALLY” is huge!
Having an online business does allow me to work with customer but in a different way. Now, I utilize my blog , and newsletter to reach out to peers, and those in quilting community. Since I’m always striving to improve I’m also working on implementing more tutorials!
Speaking of tutorials thank you so much for all the kind words about my Baptist Fan tutorial. It really makes my job rewarding when I hear how much viewers appreciate and benefit from my videos. If there is something in particular you would like to see demonstrated let me know!
Has anyone struggled with finding a balance in communicating with customers? If you have found a balance what’s your secret? And don’t say you remember EVERYTHING!
I have had many requests for the Baptist Fan pattern and how to accomplish this technique. This made me realize that it has been quite some time since I have posted a tutorial, so today is your lucky day if you want to be in the know on how to accomplish the Baptist Fan! So to my machine I will go and get this little instructional video going!
Before I get into full swing sewing away, I wanted to give everyone a little reminder that my birthday is TOMORROW! Which means my BIRTHDAY SALE will commence! You can take advantage of 15% until May 7th! Might be the perfect time to fill your cart with some circle rulers which will allow you to produce the lovely Baptist Fan design shown below. My birthday only comes once a year so celebrate with me and enjoy a little retail therapy!
I love the texture of the Baptist Fan pattern, and its traditional look; and in the first video I will educate viewers on how I do produce an all over Baptist Fan Design. Now this isn’t a technique that you can complete in a few minutes. It will take a little dedication, and many will say using a pantograph would be much faster. I cannot deny that fact, however, I find that this treatment comes out beautifully using the ProCircle rulers, sizes 3, 5, 7, 9, and 11.
In the second tutorial I demonstrate how to complete a border. Remember I am LAZY! I don’t challenge the brain with additional math problems if it’s not necessary. I want to be working on my design not calculating numbers! LOVE IT! For this specific border I incorporated the ProCircle Rulers, again selecting sizes 3, 5 and 7. These rulers are extremely versatile, and can be utilized in so many ways! That being said more circle videos are in the works! So hopefully you will have a better understanding after watching these tutorials on how to complete the Baptist Fan. If you tried tackling this technique after watching these videos let me know how you made out!
I have been preparing for our Feather Fridays and realized as I was preparing the fabric for stitching stuff out that maybe you might want to stitch along with me! So, I have uploaded my feather practice sheet to my website, click here for it. Look for the 3 Page Feather Practice printout. Mine looks a little different as I print it off on a large printer. I formatted this one so you can print if off on regular 8.5″ x 11″
I will be using tracing paper laid over top to draw my feathers.
Next you need to prepare the fabric. If you are going to quilt on a domestic machine, make 6 sandwiches roughly 15″ x 15″ and mark your spines onto the fabric with a blue washout marker. Here are what mine look like….
Now, there is to be no laughing when you see my videos of me quilting these on my BERNINA 750QE.
On the longarm, I took a piece of fabric 90″ x 16″ and drew these spines each six times… ( I had 90″ wide fabric so I used that but you can certainly use 45″ wide.)
So now that you are prepared…. get ready for Friday and remember its all about practicing… you can’t get better if you don’t practice. Some of the feathers we are going to go over are on my Feathers DVD which is geared towards longarm quilters.
I hope to see some of you in my Feathers class at Birds of a Feather in Va this weekend. 🙂