Did You Hear Me?

 

 

What is a business without good communication? There is none.  How vital is communication with our customers?  It’s pretty darn vital.  I know that when I was quilting for customers,  I composed an intake sheet that allowed me to notate information regarding each client and specifics on what they wanted on their quilt.  Why was this so important?  Well, hello I am no super hero when it comes to retaining every single word my customer shared with during consultation.  I could review my notes and realized “I completely forget she had mentioned this, or requested that”.  We all have good intentions of listening closely to the wants and needs of our customers but can we rely on mentally keeping every detail tucked away in our heads…not this girl.

 I rely on contacting with people via email, rather than connecting with them by phone.  This is not something I am proud of, it is definitely an area I am trying to improve upon.  As I picked up the phone recently I became extremely aware of how significant that voice to voice connection is to both the customer and myself.  Those receiving my call were pleasantly surprised I had reached out to them.  And when I am the one answering the call my clients cannot believe it’s actually “me” fielding calls and not an employee.  Yep folks believe it or not it’s just little old me in my studio now that my red-headed assistant got a new job.  Yeah and boo all at the same time…

Bottom line–hearing someones voice, the tone in which they are speaking and having the capability to exchange words “VERBALLY” is huge!

Having an online business does allow me to work with customer but in a different way.  Now, I utilize my blog , and newsletter to reach out to peers, and those in quilting community. Since I’m always striving to improve I’m also working on implementing more tutorials!

Speaking of tutorials thank you so much for all the kind words about my Baptist Fan tutorial.  It really makes my job rewarding when I hear how much viewers appreciate and benefit from my videos.  If there is something in particular you would like to see demonstrated let me know!

Has anyone struggled with finding a balance in communicating with customers? If you have found a balance what’s your secret? And don’t say you remember EVERYTHING!

 

Well Hello New Hampshire!

WE HAVE ARRIVED FOLKS!

Manchester, New England will never be the same after these girls claim their territory in booth 188!  Classes, vending, and lots of fun are creating a few days of quilters heaven!

Kicked off MQX with a Totally Templates Class

What a great way to begin my time here in New Hampshire.  There’s nothing better than starting the Quilting Show with a class that consists of amazing students eager to learn!

I was extremely proud to give my Teacher’s Ribbon to:

Marie Alexander from Groton MA

“NEW HOPE”

BUSY, BUSY, BUSY…What a Great Machine Quilting Show!

Judy and I have been on the go; teaching and also vending in booth 188!  Meeting, educating and sharing all that Quilter’s Groove Rulers have to offer to those who quilt, these last few days have been a whirlwind of events.  But with all the incredible individuals we encounter each day we can’t help but smile and realize how lucky we are!

Did I mention we have been busy? Did I mention how much I love sharing my craft with fellow quilters?  This adventure to New Hampshire has been simply marvelous!

Are you in town? If so please stop by and say hello! If you have attended MQX over the past few days I’d love to hear what you’ve done and if you enjoyed your time in Manchester!

Quilting for Customers: “How To”

Longwood quilt

Longwood Gardens Quilt  2010

Quilting for customers, yes this is a specialty that I was successful doing for approximately 10 and half years.  I loved it and quilted some 3000 quilts through this livelihood.  Are you considering expanding your quilting to the next level? If so, this is a wonderful way to make that goal a reality.

Trust is a HUGE word, and one of the best feeling in the world is when your customers embrace your talent, and depend on you to bring life and beauty to their quilt.  What does that feel like? I cannot imagine giving my quilts, which I consider my babies, to someone else.  Speaking for myself I pour my heart and soul into the quilting process and have no doubt it would be painful letting another individual take charge temporarily.  For me that’s one of the aspects of this profession that I find so rewarding, each piece is one of my client’s babies.

Calle boys

All three of my boys… back in the day…

To Be or Not to Be: What about this business appeals to you? Is the idea that you simply love quilting or are you looking for additional income? These are two significant questions to consider.  For those individuals choosing to quilt as a hobby, kudos to you! I say quilt away and surround yourself with all the creativeness you can gather; but please be mindful of those that do quilt for monetary reasons.  Being a professional quilter becomes very challenging when a customer declares my cost expensive compared to that of Quinn Quilter.  What my customer does not realize is there is a difference between Quinn Quilter and Lisa Calle.  Quinn Quilter loves this craft as a hobby; Lisa Calle not only loves this trade but also has made a career out of quilting.  If you feel that this a business you are aspiring to become a part of then I can only offer this piece of advice; I quilt for the purpose of making both my clients and ME happy. I must remain true to the fact that this is a business and income for my family.  Therefore, the ability to lower my costs to meet the prices of those that are fortunate to quilt as a hobby is not something I can justify.  Yes, possess an attitude! If you have committed to making quilting a business then you are worthy of owning your quilting ideals,  methods AND prices.

IMG_5599

 

IMG_5589

 

It’s All About the Money: Begin by setting an hourly wage that you feel will be advantageous of your time, and materials.  YOU need to be satisfied with the price you are charging, and obviously this might be different for everyone.  I am not a low-priced quilter, as a matter of fact I’m fairly certain that I may have ended up being the most expensive in my area.  However, I knew what I wanted to make monetarily; I was realistic that I had other responsibilities that also demanded my time.  I was comfortable putting those obligations aside in order to run my business AND I was also comfortable putting those considerations into my quilting price.

unknown

The AH HA Moment: Retail and I have always been united, “Customers Come First” was my motto and I went out of my way to ensure my customers were more than satisfied.  Did I make everyone happy?  Heck no, I would never please everyone.  Boy, I definitely had my share of those clients that undoubtedly could not be appeased in any way possible. On those work days happy hour felt like it would never arrive!  Even enduring sweat and tears there were some partnerships that dissolved.  Quickly I would come to terms with the understanding that there were going to be professional relationships that would find me and my client parting ways…and Ah Ha… that’s okay.

Next Up: Mastering feathers, I always wanted to conquer this technique.  I could be found, pencil in hand, quietly doodling for hours and hours.  My dedication paid off and gradually I was feathering away!  Now did every customer love my new gift of feathering? No way, as I stated before there was, at least, that one customer who shuddered “Oh no I’m not fond of feathers”.  For the sake of feathers people quit bursting my bubble,  feathers are my thang!  My advice, don’t let anyone get in the way of your thang!

It Needs a Price Tag:  Well friends that is a post in and of itself!

Lisa

Flat Lisa is STILL in Pennsylvania?? Say It Isn’t So!!

WHAT,  Flat Lisa is STILL in Pennsylvania?! Say It Isn’t So!!  img_8873

Where is everyone? I know quilters reside in places other than Pennsylvania, so why is Flat Lisa stuck in Pennsylvania? Okay, perhaps you missed the Flat Lisa Reveal, maybe you skipped the Flat Lisa Reveal, or I suppose there is a slight possibility you aren’t interested in Flat Lisa.? Regardless, I will say it again I am eager to view my quilting friends globally.  That being said I’d like, one more time, to introduce Flat Lisa! Share with me your quilting studio, classes, shows etc.(be creative if you’d like).  Simply right-click on Flat Lisa below, save it to your computer and print out copy.  Take a selfie with you and Flat Lisa and send your picture via email to Lisahcalle@me.com  –It’s that easy!!

****Make sure you include your location so that I can track where my adventures have taken me. All photographs will be posted AND you will be entered to win a copy of my book “Divide and Design”.  A winner will be drawn for end of this month.  You don’t have a lot of time, so come on quilting friends I know you’re out there!!

img_1630

 

New York Beauty!!

Hi all,

This post is a little late.  But better late then never.  🙂

New York Beauty…. I think I am going to be making one of these now.

I thought for this one, I would go a little more in depth of my thought process so bear with me…

 

NYB1

I wanted to start by dividing this block but I didn’t want to just go with curves or straight lines.  I love how scrolls can look especially when they intertwine and go behind things… The first thing I started with was the middle diamond.  I was unsure of how this beauty was set with the other blocks so thought this was a safe way to  go regardless of how they were set.

I then drew one wavy line on each side going “under the piecing”.  I know, it’s another start and stop or traveling in the ditch to make it work but I think its worth it.  I then echoed back.  I’m normally not worried about making both sides match perfectly.  (life is too short for that) I then added the two scrolls coming from the middle of the diamond.

When I divide up a quilt, I need to LOVE the it.  So much so that if that were the only thing I was going to quilt, I’d be happy with it.

The center or bottom right area, I divided up with come curves.  Looks like a fan.  I would also stitch in the ditch everything.

Stay tuned for what happens next……

What will you create?

Lisa

PS:  I would love to see your New York Beauty’s ….. send them to Lisahcalle@me.com

LeMoyne Star – Take 2

This one is what I would consider cuddable!  Meaning, not quilted to death like I like to do!

Step 1 – Divide up your quilt.   Just some continuous curves in the star.

Lemoynestar2-1

Step 2 – I don’t like having that many threads coming into one area so I dropped a circle there.

lemoynestar2-2

Step 3 –  trying to figure out what to do in the negative space… just echo quilted.

lemoynestar2-3

Step 4 – Let’s add some feathers and scrolls.  I also decided to divide up the triangles with a curve and have feathers travel around them.

lemoynestar2-4

Step 5 – Added some circles… love those ProPebbles!

lemoynestar2-5

What do you think of this one?  Has anyone been doodling out there?  I’d love to see them and post them here if you are willing to share.

What will you create?

Lisa

Sparrow Studioz

I am getting excited for my first ever trip to Canada!  I will be  at Sparrow Studioz July 8-11!  I will be teaching 2 ruler classes, the first is Totally Templates.  This is a beginner class.  The second is Gettin’ in the Groove.  In this class you will learn how to use the Quilter’s Groove rulers.  If that isn’t enough fun.. I am debuting the hands on version of Divide and Design.

Simple Nine Patch

Simple Nine Patch

We will be working on a simple nine patch block.  This is a 6 hour class where you will learn the technique of Divide and Design and then stitch out what you have designed.  It will be loads of fun.  Hope you can join me!

Quilt on, My Friends!

Lisa

Having a little fun!

I was having a little fun this weekend.  I found an orphan block and decided to play a little.  I don’t normally use high contrasting threads but thought I would give it a try… doesn’t get more contrasting than black… LOL

IMG_2965 IMG_2967

I used the ProSpine Small for the shape around the outside and the ProLine 8 (my personal favorite) for the straight line quilting.  If you have any lonely blocks lying around, get them out and try something different.

Quilt on, My Friends!

Lisa

More on The Quilt Show!!

Before I get to The Quilt Show…..  I am offering Free domestic shipping this week at Stone House Quilting!   Since I am taking the week off for a well deserved rest before MQX all orders will ship next week.   If you are attending MQX and would like to preorder and pick it up at the show… just put MQX East in the notes.

 

My episode of The Quilt Show will be on Divide and Design!  I love this class… it is one of my favorites to teach!

I made so many new friends at the taping….

IMG_2606

Here are two of them….. Adele and Shelly!  They made it so much fun!

IMG_2609

Justin!

IMG_2610

The whole crew was incredible… I felt like I was on the Oprah Winfrey show.  🙂

IMG_2615

Alex and her husband John!

I could go on and on about what a wonderful time it was…

more on Wednesday….

Quilt on, My Friends!

Lisa

The Quilt Show with Alex Anderson and Ricky Tims!

IMG_2599

I had so much fun at the taping of the show!  I do not know when my episode will air but will keep you all posted…

Here are a couple of fun photos….

IMG_2593

I got to watch Jamie Wallen‘s taping from the control booth…. It was amazing but not as amazing as Jamie’s show is going to be!  If you have the opportunity to take a class from him….run to it!  You won’t be sorry.

IMG_2588

The very talented Andrea Brokenshire was there taping as well.  Her quilts are beyond spectacular!  Another talented quilter you must take a class with!

The trip to Denver wouldn’t be complete without snow….. it snowed a couple of inches but in typical Denver fashion that afternoon the sun came out and was beautiful!

More on Monday….

Quilt on, My Friends!

Lisa