Did You Hear Me?

 

 

What is a business without good communication? There is none.  How vital is communication with our customers?  It’s pretty darn vital.  I know that when I was quilting for customers,  I composed an intake sheet that allowed me to notate information regarding each client and specifics on what they wanted on their quilt.  Why was this so important?  Well, hello I am no super hero when it comes to retaining every single word my customer shared with during consultation.  I could review my notes and realized “I completely forget she had mentioned this, or requested that”.  We all have good intentions of listening closely to the wants and needs of our customers but can we rely on mentally keeping every detail tucked away in our heads…not this girl.

 I rely on contacting with people via email, rather than connecting with them by phone.  This is not something I am proud of, it is definitely an area I am trying to improve upon.  As I picked up the phone recently I became extremely aware of how significant that voice to voice connection is to both the customer and myself.  Those receiving my call were pleasantly surprised I had reached out to them.  And when I am the one answering the call my clients cannot believe it’s actually “me” fielding calls and not an employee.  Yep folks believe it or not it’s just little old me in my studio now that my red-headed assistant got a new job.  Yeah and boo all at the same time…

Bottom line–hearing someones voice, the tone in which they are speaking and having the capability to exchange words “VERBALLY” is huge!

Having an online business does allow me to work with customer but in a different way.  Now, I utilize my blog , and newsletter to reach out to peers, and those in quilting community. Since I’m always striving to improve I’m also working on implementing more tutorials!

Speaking of tutorials thank you so much for all the kind words about my Baptist Fan tutorial.  It really makes my job rewarding when I hear how much viewers appreciate and benefit from my videos.  If there is something in particular you would like to see demonstrated let me know!

Has anyone struggled with finding a balance in communicating with customers? If you have found a balance what’s your secret? And don’t say you remember EVERYTHING!

 

Class is in Session

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The BERNINA Ambassador Reunion in Chicago IL, December 2016

I recently spent a few cold days in Chicago, very COLD days, uniting with BERNINA Ambassadors.  The time in this more than chilly state placed us in the roles of students as we embarked upon three classes that would give us insight on concepts, machines, and tools we may not have experienced until now.

It has been quite awhile since I have been placed on the side of the desk where our class participants sit; it was refreshing and quite an educational experience.  I walked away after those few days reflecting on my style of teaching and realized I might just need to tweak my instructional ways a little bit.

Talk a Little Slower Lisa!

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I know I get very excited and have a tendency to talk a million miles an hour when I begin speaking to my students.  And although I feel I’m making perfect sense I am quite certain those sitting before me feel a bit like Sally.  Time allotted, and speed at which my information is relayed could be balanced just a tad. My enthusiams may come across as a few very, very fast run on sentences.


Cramming in Too Much Information 

Again, finding a balance is challenging.  I am always working to make sure that my students leave their time spent with me feeling that they have gotten their monies worth.  One of my greatest fears is an individual exiting my class thinking “I just spent my afternoon for what? AND it cost me ____???!!!”  Working and reworking the information I share in my lectures, and classes is a continual revision.  I would hate to think I have pupils looking at me feeling like they are out-of-order half way through my class.

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Onto to two things I know everyone can benefit from in my class:

CHOCOLATE

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 and BREAKS!unknown-22

Whether it’s a Hershey’s Bar, Twix, or Kit-Kat, whatever floats your boat; chocolate is never a bad thing to get you through my classes.  Secondly, providing breaks is a Lisa MUST! If you are going to tolerate me for half the day or go big and endure a full day worth of Lisa’s instruction giving time to stretch, and regroup is a big deal! I don’t want any eyes glazing over during my class!

So I thank you Chicago, and those at the BERNINA Ambassador reunion that gave many thoughts to ponder over.  I am sure those entering my future classes will thank you too!  I love knowing that I am forever finding growth which will enhance my business and personal craft.

Oh, I did come back to Pennsylvania with one very selfish realization…I really, really WANT the BERNINA Serger!

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What have you learned while being attending a quliting conference or class?

Every now and then it does a teacher good to sit on the other side of the desk; gaining a new persepective is never a bad thing.